Kohl's CIO Talks Omni-Channel Order Fulfillment Loyalty - 1 views
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Oracle Retail on 20 Feb 15We've made many foundational investments over the last couple of years and will continue to do so this year so that if she's shopping from home, her cart stays with her across any channel. Kohl's CIO Janet Schalk: "We also offer our omni-channel wallet, our mobile wallet, which makes shopping at the store much easier. The customer does not have to fumble for all the pieces of paper - Do I have Kohl's cash? Do I have a reward? Do I have a 30% off? Customers can simply store these things in their phone wallet."